Cruise Travel Agent Market Research
In the hospitality world where the internet has replaced traditional travel agents, cruise operators remain heavily reliant on personal relationships with travel agents to fill inventory. Coyle...
View ArticleBring Back the Formal Night
Over the past decade, the long-running cruise staple of black-tie formal nights has given way to freestyle cruising and its more relaxed dress codes. In doing so, cruise lines certainly were...
View ArticleInnovations Elevate Hotel Guest Experience
Iberonews reported that European boutique hotel chain NH Hoteles posted exponential growth in the first nine months of 2010, taking the industry by storm. The article (written in Spanish) cites many...
View ArticleInnovation and Variety Fuel Cruise Guest Experience
After meeting my wife for a much needed jolt of Starbucks, we agreed to go our separate ways that afternoon so she could keep up with her Pilates routine at the gym while I sneaked in a few emails to...
View ArticleKung Fu Lessons for Business
I have been a student of Wing Chun Kung Fu for about four years. The beauty of the art is in its simplicity; only a few guiding principles, but able to be applied to any combat situation in any number...
View Article10 Things You Need to Know About Becoming a Professional Mystery Shoper
Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services to clients. Many websites and blogs like this one can help you develop a more rewarding...
View ArticleThe Mechanic Beyond the Mechanics: the Story Behind Quality Assurance Checklists
I drive the most unreliable car in the world: the Range Rover. But I am in love with it. Not because of its smooth ride quality or elevated driving position. Not because of its ability to climb every...
View ArticleComing Soon to An Ocean Near You: A Cruise Industry Forecast
The cruise line industry has been attacked by all forms of media, painting a picture of dread and mutiny on the high seas. Forecasters predict troubled waters due to the ever prevalent chatter of...
View ArticleService Trends Fusion: Combining Restaurant Service Data and Consumer Trends...
To pay homage to the trend of fusion cuisine taking shape worldwide, Coyle combined the findings from service evaluation data and consumer trends from its global evaluator panel to form a list of tips...
View ArticleAlert: Mid-2014 Restaurant Service Trend Results Are In
There is still time in 2014 to exceed customer expectations, bring more to the bottom line, and rise above the fold. Using feedback gathered from the first half of 2014, Coyle Hospitality analyzed the...
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