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Cruise Travel Agent Market Research

In the hospitality world where the internet has replaced traditional travel agents, cruise operators remain heavily reliant on personal relationships with travel agents to fill inventory. Coyle...

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Bring Back the Formal Night

Over the past decade, the long-running cruise staple of black-tie formal nights has given way to freestyle cruising and its more relaxed dress codes.  In doing so, cruise lines certainly were...

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Innovations Elevate Hotel Guest Experience

Iberonews reported that European boutique hotel chain NH Hoteles posted exponential growth in the first nine months of 2010, taking the industry by storm.  The article (written in Spanish) cites many...

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Innovation and Variety Fuel Cruise Guest Experience

After meeting my wife for a much needed jolt of Starbucks, we agreed to go our separate ways that afternoon so she could keep up with her Pilates routine at the gym while I sneaked in a few emails to...

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Kung Fu Lessons for Business

I have been a student of Wing Chun Kung Fu for about four years. The beauty of the art is in its simplicity; only a few guiding principles, but able to be applied to any combat situation in any number...

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10 Things You Need to Know About Becoming a Professional Mystery Shoper

Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services to clients. Many websites and blogs like this one can help you develop a more rewarding...

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The Mechanic Beyond the Mechanics: the Story Behind Quality Assurance Checklists

I drive the most unreliable car in the world: the Range Rover. But I am in love with it. Not because of its smooth ride quality or elevated driving position. Not because of its ability to climb every...

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Coming Soon to An Ocean Near You: A Cruise Industry Forecast

The cruise line industry has been attacked by all forms of media, painting a picture of dread and mutiny on the high seas. Forecasters predict troubled waters due to the ever prevalent chatter of...

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Service Trends Fusion: Combining Restaurant Service Data and Consumer Trends...

To pay homage to the trend of fusion cuisine taking shape worldwide, Coyle combined the findings from service evaluation data and consumer trends from its global evaluator panel to form a list of tips...

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Alert: Mid-2014 Restaurant Service Trend Results Are In

There is still time in 2014 to exceed customer expectations, bring more to the bottom line, and rise above the fold. Using feedback gathered from the first half of 2014, Coyle Hospitality analyzed the...

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